How Can We Help Today?
Whether you have a question about a pergola, fire pit, or pizza oven, our team is ready to help you plan your perfect outdoor space.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can use that link to follow your delivery status in real time from our carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on how to initiate a return and what qualifies, please refer to our Return Policy page.
Can I exchange an item for a different model?
If you would like to swap a pergola, fire pit, or pizza oven for a different style or size, please contact us within 30 days of delivery. We will walk you through the exchange process step by step.
How do I choose the right pergola size for my patio?
Start by measuring your available deck or patio area and consider how you plan to use the space, whether for dining, lounging, or entertaining. Our product pages include detailed dimensions and layout suggestions to help you find the best fit.
What fuel types do your fire pits use?
Our fire pit collection includes options designed for propane and wood-burning use. Each product listing specifies the fuel type, heat output, and any accessories included so you can pick the right match for your backyard setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Prompt Support
Owned and operated by Patio Workshop, our team personally responds to every inquiry within one business day.
Secure Shopping
Your personal information and payment details are protected with industry-standard encryption at every step.
30-Day Returns
If something is not right with your order, our return process is straightforward and backed by our Return Policy.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days and delivery in 5 to 8.
